Performing an audit of the existing ticketing experience on mobile:

Discovering pain points from user interviews and grouping them into themes to form an affinity map:

Documenting the customer journey via a user persona:

Examining the existing user flow (pre-design):

Seeking inspiration in crafting a better ticketing experience:

Streamlining the ticketing process via a redesign:

The revised user flow with fewer steps (after redesign):

Conducting a usability test with an Adobe XD prototype and obtaining feedback to improve my solution:

Click the image below to download my project presentation deck (PDF, 8MB) for the full documentation of my UX/UI study and redesign.

Click the image below to download a snapshot (PDF, 2.7MB) of the user interface screens from my Adobe XD document.